Privacy Policy

1. Introduction

Welcome to Lush Crafts. We create handmade paper quilling and craft products with love in Sri Lanka. When you visit our website, contact us, or place an order, we may collect certain information needed to serve you better. This page explains how that information is handled.

2. Information We Collect

We may collect the following information from you:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order details
• Messages sent through contact forms or custom order requests
• Basic website usage information such as browser type, device type, and visited pages

3. How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Respond to your inquiries and custom requests
• Provide updates about your order
• Improve our website and customer experience
• Maintain internal records
• Meet legal, tax, or regulatory requirements

4. Cookies and Website Data

Our website may use cookies or similar technologies to improve website performance and understand how visitors use our pages. Cookies help us provide a smoother browsing experience. You can disable cookies in your browser settings if you prefer.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only when necessary with:

• Delivery partners to ship your order
• Payment or transaction service providers
• Website or technical service providers helping us operate the website
• Government or legal authorities where required by law

6. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, loss, or disclosure. However, no internet-based service can be completely secure, so we cannot guarantee absolute security.

7. Data Retention

We keep personal information only for as long as needed to fulfill orders, provide support, maintain records, and comply with legal or accounting obligations.

8. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data where appropriate
• Contact us about any privacy-related concern

9. Third-Party Links

Our website may contain links to third-party platforms or websites. We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has submitted personal information to us, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: